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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Supervisor Chart
B) Agent Maps
C) Bill Board collection
D) Call by Call Display

2. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya Support
C) Avaya Development team
D) Avaya technical staff

3. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Outbound ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Base System and Voice ASIPP package
D) AACC Multimedia ASIPP package

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Presence Service
D) Engagement Assistant

5. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Optimization package
C) Workforce Management package
D) Quality Monitoring package

Solutions: