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Avaya 6002.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Server platforms and templates - System Platform and WebLM licensing - Software installation and upgrade procedures - Survivable remote and duplex configurations |
| Topic 2: Features, Protocols & Interoperability | 15% | - Integration with Session Manager and third-party systems - Shuffling, hairpinning, and media management - SIP, H.323, and DCP protocols - Encryption and security settings |
| Topic 3: CM Messaging Integration & Configuration | 20% | - Integration with Communication Manager - CM Messaging server installation - Voice mail features and call coverage - Mailbox and user provisioning |
| Topic 4: Maintenance, Monitoring & Troubleshooting | 10% | - Common fault isolation and resolution - Alarm monitoring and logging - Gateway and endpoint troubleshooting - Backup and restore procedures |
| Topic 5: System Configuration & Administration | 30% | - SAT commands and system parameters - Media gateways and circuit packs - IP endpoints, DCP, and SIP devices - Trunk groups, signaling, and call routing |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]
- A. Verify that the processor Ethernet mode is enabled in the Server.
- B. Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
- C. Verify that the TN2602 Media resources circuit pack has the correct IP settings.
- D. Set a static IP address on a laptop and see if the server can be pined
Correct Answer: B,C 🗳️
Which statement describes how the licensed mailboxes are enabled on a communication manager messaging application 6.0?
- A. Mailboxes are enabled by a separate license that needs to be generated anddeployed.
- B. Mailboxes are enabled in the system Parameter features form.
- C. Mailboxes are enabled in the communication manager 6.0 license file.
- D. Mailboxes are enabled by default.
Correct Answer: A 🗳️
Which gateway command resets the Gateway back to factory default?
- A. Reset
- B. Softboot
- C. Nvram init
- D. Restart
Correct Answer: C 🗳️
System platform web console is used to apply the service pack for which three virtual machines?
(Choose three)
- A. CMM 6.0
- B. Utility Server
- C. System platform
- D. AES 6.0
- E. Communication Manager 6.0
Correct Answer: B,C,E 🗳️
Which three statements about CM_Duplex CM 6.0 are true?
- A. The S8510 server is not used for duplication
- B. Server duplication is configured via "Failover" option on CDROMs web interface
- C. Software duplication is available, but hardware duplication is not available.
- D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
- E. The CM duplex template supports CMM
Correct Answer: A,C,D 🗳️






