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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

2. What is the purpose of the 'support' activity?

A) To design service architectures
B) To build solution components
C) To assist users and maintain service performance
D) To discover new business opportunities

3. Which governance activity is focused on ensuring adherence with policies and strategic direction?

A) Evaluate
B) Discover
C) Direct
D) Monitor

4. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Service action
B) Transfer of goods
C) Access to resources
D) Service offering

5. What does a product specification primarily describe?

A) Critical aspects, requirements, and characteristics of a product
B) The initial creation used for testing a product's design
C) The process of merging code into a central repository
D) The ability of a system to remain operational

Solutions: