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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ITサービスマネジメントの定義は何ですか?

A) 1 人以上の顧客にサービスを提供する組織
B) サービスを運用するためのベスト プラクティス ガイダンス
C) 顧客に価値を提供する専門的な組織能力
D) ベスト プラクティスに基づいてサービスを提供するための要件

2. 組織の成熟度の評価には何を使用しますか?

A) CMMI@
B) ITIL@
C) CobIT
D) MOF

3. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A) これによりインシデントをより適切に追跡できるため
B) そうしないと問題管理が機能しないためです。
C) これは、インシデントをより迅速に解決できることを意味するためです。
D) これは IT サービス管理モデルの一部であるため

4. 品質管理システムは組織の何を強化するのに役立ちますか?

A) ISO/EC 20000
B) サプライヤーの満足度
C) 第三者との関係
D) 顧客満足度

5. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) サービス管理の計画と実装のプロセス
B) ビジネスに不可欠なサービスをサポートするもの
C) 管理システムプロセスの要件
D) スコープ内のすべてのプロセス

Solutions: