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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A) Fixed at Top
B) Place at First
C) Historical usefulness
D) Fix First
E) Place at Top

2. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of cases linked to the top answer
B) the total number of times the search has been made with the search string containing the title of the document
C) the total number of times documents were clicked on
D) the number of times documents were clicked on as a result after a particular answer
E) the number of times the "Is this answer helpful?" option has been selected as "Yes"

3. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 100
B) 500
C) 250
D) 1000

4. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 25 MB
B) 10 MB
C) 30 MB
D) 20 MB
E) 5 MB

5. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A) Web roles
B) Workflows
C) Product and Categories
D) Console roles
E) API Roles

Solutions: