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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Service Request Management | - Customer interaction handling
|
| Field Service and Dispatch | - Field service operations
|
| Reporting and Analytics | - Service analytics
|
| Knowledge Management | - Knowledge articles
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
- D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
Correct Answer: D 🗳️
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure your self-registrations so that they are automatically approved.
- B. Configure the self-registrations to restrict registration to only existing Contacts.
- C. Disable the anonymous access option in your DCS application.
- D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
Correct Answer: A,B,C 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
Correct Answer: C 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. The signed-in user does not have the appropriate access privileges to a toolbar.
- B. You have not enabled the Computer Telephony Integration (CTI) service.
- C. The only toolbar enabled is the default one, and you must configure at least two.
- D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- E. You entered a toolbar height that is not more than 70 pixels.
Correct Answer: B,D 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Unlock and publish the new selected profile value.
- B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- D. Lock the Profile Option for editing.
- E. Select View > Detach.
- F. Modify the Profile Value and save.
Correct Answer: A,C,F 🗳️
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