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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) The TSAPI link on the Avaya Contact Recording system is down.
B) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
C) The agents are not logged into Avaya Aura@ Communication Manager.
D) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
E) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.

2. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) RedHat Linux 5.2
B) Windows Server 2000 32Bit
C) RedHat Linux 5.3
D) Windows Server 2008 R2 648 Bit

3. A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?

A) Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
B) IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting
C) Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting
D) IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting

4. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
B) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.

5. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment
with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

A) aacc.v6=true
B) cc.v6=false
C) cc.v6=true
D) aacc.v6=false

Solutions: