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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Vector queuing priorities
B) Dynamic Threshold Adjustment
C) Dynamic Queue Position
D) Service Objective

2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Elite
B) Call Center Standard
C) Call Center Introductory
D) Call Center Basic

3. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

4. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Vector Queuing Priorities
C) Dynamic Threshold Adjustment
D) Service Objective

5. Which command is used to find the current CMS release?

A) pkginfo -r cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -x cms

Solutions: