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BlackBerry 10 Support Specialist Sample Questions:

1. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) In Messages, go to Options -> Timeframe.
B) Go to Settings -> Accounts -> select the Email account, and go to Advanced.
C) Delete the account integration, and recreate it.
D) The value is set by the email service provider and cannot be changed.

2. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
B) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
C) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
D) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.

3. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?

A) The smartphone stops communication with the server
B) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
C) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
D) The smartphone has a popup to choose the device to continue communication with the BDS.

4. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Click on settings, click on the device, click restore.
B) Click on the device via the arrow, click restore.
C) Connect the device, click on settings, click on the device, click restore now.
D) Connect the device, click on the device via the arrow, click restore.

5. How is the Settings menu accessed within BlackBerry World?

A) Swipe left from the right bezel
B) Swipe down from the top bezel
C) Swipe right from the left bezel
D) Swipe up from the bottom bezel

Solutions: