ATD CPTD Exam Syllabus Topics:
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Reference: https://www.td.org/certification/cptd/introduction
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ATD The Certified Professional in Talent Development Sample Questions:
A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems-thinking approach to this request?
- A. Review the new workflow for processing returns and design the appropriate content for the refresher training
- B. Consider possible causes and test the manager ' s assumptions about the return policy to see if the gap is skills-based
- C. Implement refresher training for representatives with the longest call times to ensure they understand the return policy process
- D. Design training as requested by the call center manager in order to be a valued business partner
Correct Answer: B 🗳️
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What tool would be best to organize a large number of ideas into logical groups?
- A. Affinity diagram
- B. Forecasting model
- C. Root cause analysis
- D. Cause-and-effect analysis
Correct Answer: A 🗳️
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In analyzing job performance, a talent development professional identifies that while workers know the process for building products, they are not following it every time, leading to an increase in quality defects.
Which layer of the modern learning ecosystem is most likely to influence compliance with expected safety protocols?
- A. Management support
- B. On-demand training
- C. Formal training
- D. Performance support
Correct Answer: A 🗳️
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After collecting evaluation data using a detailed questionnaire, what data display should be used in the first stage of the analysis?
- A. One-way table
- B. Frequency table
- C. Box plot
- D. Line graph
Correct Answer: B 🗳️
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A hacker was successful in accessing a financial services company ' s database of customer information after an employee clicked on a phishing email link. The company ' s chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.
Which data collection tool(s) would be most appropriate for the TD professional to use in evaluating the current security training?
- A. Focus groups
- B. Employee surveys
- C. Interviews of subject matter experts
- D. Employee examinations
- E. Job performance observation
- F. Senior leadership interviews
- G. Test phishing emails
Correct Answer: D,G 🗳️
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