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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Patient, Family, and Community Engagement | - Engagement strategies
|
| Strategy and Design | - Experience strategy development
|
| Leadership and Accountability | - Organizational leadership commitment to patient experience
|
| Human Experience Principles | - Foundations of human experience in healthcare
|
| Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Culture and Engagement | - Building a patient-centered culture
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Referencing the Change Model graph below, where in these zones does "The Point of Decision" usually occur?
A) In between the "Zone of Status Quo" and "Zone of Disruption"
B) In between the "Zone of Disruption" and "Zone of Adoption"
C) At the midpoint of the "Zone of Status Quo"
D) In between the "Zone of Adoption" and "Zone of Better Performance"
2. Which is the MOST important element in achieving an exceptional patient experience?
A) Financial resources
B) Community engagement
C) Employee engagement
D) Technological advances
3. Which of the following BEST explains the distinction between patient experience and patient satisfaction?
A) Patient experience is focused on service outcomes while patient satisfaction is focused on happiness.
B) Patient experience is subjective while patient satisfaction is objective.
C) Patient experience is about individual encounters while patient satisfaction addresses overall perceptions.
D) Patient experience is about the integrated encounter while patient satisfaction addresses individual expectations.
4. The patient experience professional identifies experience-based co-design (EBCD) as the best approach to understand and ease growing challenges in an outpatient oncology setting. Which of the following is the BEST strategy to increase stakeholder collaboration in the process?
A) Meet with a project manager and define tactics for an outpatient oncology action plan.
B) Develop a questionnaire for patients to learn about their exam room experience in the outpatient oncology care setting.
C) Develop a series of staff and patient workshops to capture dialogue about different aspects of outpatient oncology services.
D) Schedule exclusively in-person focus groups for current patients to redesign the process.
5. Which is a critical characteristic of effective feedback?
A) Comprehensive
B) Empathetic
C) Transparent
D) Timely
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |






