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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 2: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 3: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 4: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 5: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 6: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 7: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 8: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 9: Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
- A. Smart form
- B. Item
- C. Service call
- D. Equipment
- E. Service contract
Correct Answer: B,D,E 🗳️
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Crowd workers can accept or reject assignments within a set time frame
- B. Intelligent scheduling to determine the best qualified technician
- C. Crowd workers can reschedule assignments within a set time frame
- D. Configurable onboarding platform to invite partners
- E. Automatic determination of activity effort and materials consumed
Correct Answer: A,B,D 🗳️
You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on the navigation icon within the activity
- B. Click on the navigation icon within the home page.
- C. Click on the navigation icon within the equipment
- D. Click on the navigation icon within the service call
Correct Answer: A 🗳️
On what object do you do the mobile checkout process? Choose the correct answer.
- A. an a service call
- B. on an activity of type meeting
- C. on an activity of type assignment
Correct Answer: C 🗳️
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
- A. Table element (with unlimited rows)
- B. Series element
- C. Attachment element (with multi-attachment activated)
Correct Answer: B 🗳️
Renata 
Kerwin 
Berton 
Madge 
Ingram 
Alston 
Xaviera 
Corey 
Hardy 
Nelson 
Aubrey 
Joyce 
Aaron 
Uriah 
Denise 
Marshall 
Clifford 
Erica 
Patrick 
Jessie 
Lou 
Michaelia 
