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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 2: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure email and notification templates - Implement Einstein bots and chat functionality - Configure SSO and authentication providers |
| Topic 3: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation |
| Topic 4: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Create training materials and end-user guides - Plan and execute change management activities - Define support processes and escalation paths |
| Topic 5: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
A. Help Center
B. Build Your Own
C. Customer Account Portal
D. Partner Central
Question 2
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to seerecords owned by their peers and subordinates.
What should be done to resolve the issue?
A. A sharing Rule needs t be created.
B. Retail managers needs to be put in the execute role in the Role Hierarchy
C. A Sharing Set needs to becreated.
D. Retail managers need to be given super User access.
Question 3
What are three valid topic types? Choose 3 answers
A. Navigational Topic
B. Content Topic
C. Trending Topic
D. Featured Topic
E. Standard Topic
Question 4
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
A. Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
B. Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
C. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
D. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
Question 5
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
A. Insurance agent permission set license
B. Financial Services Lightning template
C. Insurance Agent Portal Lightning template
D. Financial Services Community permission setlicense
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: C,D,E | Question 4 Answer: D | Question 5 Answer: C,D |






