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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 2: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 3: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 4: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 5: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 6: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 7: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
- A. Resilient operations
- B. Assured conformance
- C. Co-created value
- D. Fast development
Correct Answer: D 🗳️
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Which high-velocity IT objective MOST supports delivering product functionality in small increments?
- A. Assured conformance
- B. Co-created value
- C. Valuable investments
- D. Fast development
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
- A. Chaos engineering
- B. Continuous integration / continuous deployment (CI/CD)
- C. DevSecOps
- D. A/B testing
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
- A. Resilient operations
- B. Assured conformance
- C. Valuable investments
- D. Fast development
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?
- A. The organization is not ready for a cultural change
- B. The organization already uses an Agile approach to software development
- C. The organization's customers value resilience over speed
- D. The organization needs to maintain high levels of information security
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).






