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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was von Folgendem ist im Zweck der Praxis der „kontinuierlichen Verbesserung“ enthalten?

A) Die Herstellung von Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene
B) Die schnellstmögliche Wiederherstellung des normalen Servicebetriebs
C) Die Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen
D) Die Ausrichtung der Praktiken und Dienstleistungen der Organisation an sich ändernde Geschäftsanforderungen

2. In welchem Schritt des „Kontinuierlichen Verbesserungsmodells“ wird ein Verbesserungsplan umgesetzt?

A) Was ist die Vision?
B) Handeln Sie
C) Wie kommen wir dorthin?
D) Sind wir dort angekommen?

3. Was ist definiert als „jede Komponente, die verwaltet werden muss, um einen IT-Dienst bereitzustellen“?

A) Ein Konfigurationselement
B) Ein IT-Asset
C) Eine Änderung
D) Ein Ereignis

4. Welcher Leitsatz besagt, dass Dienste und Prozesse NICHT für jede Ausnahme eine Lösung bieten sollten?

A) Ganzheitlich denken und arbeiten
B) Optimieren und automatisieren
C) Zusammenarbeiten und Sichtbarkeit fördern
D) Halten Sie es einfach und praktisch

5. Was sollte eine Release-Richtlinie beinhalten?

A) Die Namenskonvention und die erwartete Häufigkeit jedes Releasetyps
B) Die Rollen und Verantwortlichkeiten für die Vorfall- und Problemlösung
C) Die Namenskonvention für alle im Konfigurationsmanagementsystem (CMS) erfassten Konfigurationselemente (CI)
D) Der Prozessverantwortliche und Prozessmanager für jeden Releasetyp

Solutions: