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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Was gehört zur Definition eines Kunden?
A) Ein Mittel zur Ermöglichung gemeinsamer Wertschöpfung
B) Die Rolle, die die Anforderungen für einen Dienst definiert
C) Die Rolle, die das Budget für die Nutzung von Diensten autorisiert
D) Eine Reihe spezialisierter organisatorischer Fähigkeiten zur Wertschöpfung
2. Welcher externe Input ist für die Service-Wertschöpfungskette erforderlich?
A) Die Aktivität „Verbesserung“ der Wertschöpfungskette
B) Ein Gesamtplan
C) Rückkopplungsschleifen
D) Kundenanforderungen
3. Identifizieren Sie das fehlende Wort im folgenden Satz
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und den CIs, die sie unterstützen, verfügbar sind, wann und wo sie benötigt werden.
A) Beziehungen
B) Dienste
C) Ergebnisse
D) Organisationen
4. Was beschreibt eine Standardänderung?
A) Eine Änderung, die normalerweise als Serviceanfrage implementiert wird
B) Eine risikoreiche Änderung, die einer sehr gründlichen Bewertung bedarf
C) Eine Änderung, die nach einem definierten Prozess geplant, bewertet und genehmigt werden muss
D) Eine Änderung, die so schnell wie möglich umgesetzt werden muss
5. Wofür ist der Kunde einer Dienstleistung verantwortlich?
A) Definieren der Anforderungen an den Dienst
B) Verwenden des Dienstes
C) Bereitstellung des Dienstes
D) Autorisierung des Budgets für den Dienst
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |