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CIPS Operations Management Sample Questions:

1. Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

A) cost of repair
B) production rate
C) output of machine
D) mean time to repair

2. In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

A) proactive maintenance of equipment
B) a steering committee
C) staff proactively checking products for defects
D) regular feedback loops from customers

3. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) design
B) delivery
C) process
D) operations

4. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) cost reduction
B) innovation
C) flexibility
D) dependability
E) quality

5. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) where quality assurance must be carried out regularly
B) many different items are produced in low quantities
C) an organisation with low numbers of manufacturing staff
D) in high value, high volume production

Solutions: