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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 2: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Topic 3: Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations |
| Topic 4: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 5: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 6: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
A) It negatively affects hiring and firing.
B) It negatively affects subcontracting.
C) It is more risky.
D) It is time consuming.
2. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A) Companies are able to reduce waste.
B) Companies develop new ways to generate revenue.
C) Companies' workers demonstrate intrinsic values.
D) Companies can participate when it is convenient.
E) Companies enhance workers' ability to perform.
3. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A) 5
B) 6
C) 8
D) 9
E) 7
4. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
B) SCM (Supply Chain Metrics)
C) SCOR (Supply Chain Operations Reference)
D) SCAM (Supply Chain Accreditation Model)
5. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A) Build new production facilities
B) Hire and train new full-time employees
C) Hire temporary workers
D) Subcontract a portion of production capacity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: E | Question # 4 Answer: C | Question # 5 Answer: C,D |






