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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?

A. Survey
B. User Interviews
C. A/B Test
D. In-App Feedback

Question 2

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A. Page layouts or permissions can display only the fields needed for each audience.
B. Topics within a customer site must be organized the same as internal data categories.
C. Separate articles should be written for each audience, with only relevant information.

Question 3

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?

A. The color palette is auto-generated based on the brand color to be WCAG compliant.
B. Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually.
C. There is a default WCAG complaint Salesforce color theme; only brand color can be updated.

Question 4

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A. They use standard CSS properties to easily style base and custom components.
B. They use standard CSS properties to directly style HTML elements.
C. They use custom CSS properties to directly style HTML elements.
D. The use custom CSS properties to easily style case and custom component.

Question 5

Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers

A. Deploy enhancements with the feature and adjust scope accordingly.
B. Develop and deploy all enhancement requests before going live.
C. Determine the change in scope and impact of each enhancement request.
D. Reduce unexpected results by configuring and testing in & sandbox.
E. Create a prioritization list and perform a feasibility analysis.

Solutions: