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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Status, Troubleshooting, and Alarm Management | - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring |
| Topic 2: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Topic 3: Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - System restoration and recovery processes - Upgrade planning and execution |
| Topic 4: Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - ARS short codes and routing control - SIP line behavior and en bloc dialing - System Status Application (SSA) usage |
| Topic 5: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Security administration and service users - Session Border Controller and SIP security concepts |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?
A) Adobe Reader installed
B) ActiveX
C) VoiceMail Plug-In enabled
D) JavaScript disabled
2. If you choose to reset security settings to their default values, which three passwords will you be required to change to ensure secure access to the IP Office Platform? (Choose three.)
A) System Administrator Password
B) Voicemail Pro Password
C) Superuser Password
D) Root Password
E) Security Administrator Password
3. A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.
What is the minimum hardware requirement to achieve this?
A) IP Office Cloud Edition with added hardware resources
B) IP Office Server Edition with added software licenses
C) IP Office Cloud Edition with added software licenses
D) IP Office Server Edition with additional hardware resources
4. What is the approach for updating the voice prompts on the Embedded Voicemail?
A) Adopting the Embedded Monitoring Management tool
B) Using the Embedded File Management option in the Manager Application
C) Utilizing the Voice Wizard capability in the Manager Application
D) Leveraging the External File Management feature in the System Status Application
5. Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?
A) Basic User and Office Worker
B) Power User and Receptionist
C) Receptionist and Remote Worker
D) Office Worker and Power User
E) Basic User and Remote Worker
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C,E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |






