Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Exam type: Multiple Choice Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Knowledge Management Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- Service Portal Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Major Incident Management (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
Full Refund
Though the probability that our candidates fail exam is small, we do adequate preparation for you. If our candidates fail to pass ServiceNow CIS-ITSM exam unluckily, it will be tired to prepare for the next exam. But it would not be a problem if you buy our CIS-ITSM Exam preparation files. For candidates who want their money back, we provide full refund, and for candidates who want to take another exam, we can free replace it for you. By the way, your failed transcript needs to be provided to us in both situations. We comprehend your mood and sincerely hope you can pass exam with our CIS-ITSM study materials smoothly.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Change Management | 20% | - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change success measurement and reporting - Change scheduling, risk assessment, and implementation |
| Integrations & Advanced Features | 10% | - Service Operations Workspace configuration - Service Portfolio Management - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications |
| Incident Management | 30% | - Incident lifecycle and process flow - Configuration of incident properties, fields, and states - Integration with CMDB and other ITSM modules - Assignment rules, escalation, and notifications |
| Problem Management | 20% | - Problem lifecycle, identification, and investigation - Known error and workaround management - Root cause analysis and documentation - Problem resolution and closure processes |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
| Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes - Service catalog design, items, and categories - Service level agreements for requests |
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