A fully updated 2021 CIS-ITSM Exam Dumps exam guide from training expert PassCollection
Provides complete coverage of every objective on exam and exam preparation CIS-ITSM
NEW QUESTION 234
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
- A. Joined reports on a dashboard
- B. Matrix reports on a dashboard
- C. Dynamic dashboard
- D. Dashboard filter
Answer: C
NEW QUESTION 235
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Services and Types of Service
- B. Audience
- C. Delegation of Catalog Administration
- D. Size of the company
Answer: D
NEW QUESTION 236
Which module to use in order to modify the field mapping of the Known Error articles?
- A. Knowledge > Field Mapping
- B. Knowledge > Articles > Field Mapping
- C. Knowledge > Administration > Field Mapping
- D. None of the listed answers
Answer: D
Explanation:
Explanation/Reference:
Explanation:
There's no module for this. You can use csm_table_mapping.list to access and modify the field mapping.
NEW QUESTION 237
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
- A. Clear the value of the lookup field.
- B. Prompt the user to enter another record to resolve the lookup relationship.
- C. Delete the related record also.
- D. Notify the record owner.
- E. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
Answer: A,C,E
NEW QUESTION 238
Users who approve changes require ServiceNow license unless they do the approval through email.
- A. True
- B. False
Answer: B
Explanation:
License is needed for approval even if the approval is done via email.
NEW QUESTION 239
Best Practices for using service catalog categories include _____________.
- A. Create as few Categories as possible.
- B. Organize Categories in a way that your audience will understand.
- C. Create many unique Categories to help organize your Catalog.
- D. Use technical language that fulfillers will understand.
Answer: B
NEW QUESTION 240
How is access to knowledge articles administered?
- A. User Roles
- B. Filter Conditions on the knowledge base
- C. User Criteria and Entitlements
- D. User Criteria and User Roles
Answer: D
NEW QUESTION 241
What is the relationship between User table and Location table?
- A. Many-to-many
- B. One-to-many (one location can be assigned to many users)
- C. One-to-one
- D. One-to-many (one user can have many locations)
Answer: B
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION 242 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
- A. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- B. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- C. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- D. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
Answer: D
NEW QUESTION 243
Which of the following roles can update change type?
- A. itil_admin
- B. itil
- C. change_manager
- D. None of the listed answers
Answer: D
Explanation:
Once a change is created, it is not possible to change the change type.
NEW QUESTION 244
Which of the following is NOT an option in the incident's Resolution code drop down list?
- A. Solved (Work Around)
- B. Not Resolved (Too Costly)
- C. Solved Remotely (Permanently)
- D. Canceled by caller
Answer: D
Explanation:
All the listed options are actual options in the Resolution code field except the "Canceled by caller".
NEW QUESTION 245
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.
- A. True
- B. False
Answer: B
Explanation:
Explanation
No additional license is needed for this performance analytics functionality.
NEW QUESTION 246
Which one of the following is NOT included in foundation data?
- A. Locations
- B. Assets
- C. Groups
- D. Companies
Answer: B
Explanation:
Assets are considered configuration items, not foundation data.
NEW QUESTION 247
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Single Line of Text
- B. Select Box
- C. Reference
- D. Break
Answer: A
NEW QUESTION 248
Configuration items can be created via the change management process.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process
NEW QUESTION 249
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is recommended to reuse the same workflow as much as possible for catalog items that have similar approval process. Maintaining a lot of workflows can be difficult.
NEW QUESTION 250
Which of the following database views is useful if you need to create a report of the changes that were closed by category?
- A. change_request_category_sla
- B. change_request_metric
- C. change_request_category_metric
- D. change_request_sla
Answer: B
NEW QUESTION 251
You can create a standard change from an incident by clicking on the "Create Standard Change" UI Action in an incident form.
- A. True
- B. False
Answer: A
NEW QUESTION 252
Sometimes events on Salesforce need to be handled by an external system due to the scale or type of process being executed. Consider the use case of a user in Salesforce needing to get pricing for an order they are building in Salesforce while on the phone with a customer.
The pricing logic already exists in a third-party system. Instead of recreating this logic in Salesforce, it will be leveraged by making a request of the third-party system. The response, in this case the pricing, will be returned and stored back in Salesforce.
What is the optimal solution?
- A. An ETL tool to process batches of newly saved Orders every few minutes to store the pricing back in Salesforce
- B. A Process Builder process and Outbound Message to fetch the pricing upon save and store the pricing in Salesforce
- C. A Visualforce page that can make a real-time Apex callout to display and save the pricing back in Salesforce
- D. An Apex trigger that upon saving the Order will make a real-time Apex callout, saving the pricing back in Salesforce
Answer: D
NEW QUESTION 253
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
- A. Expected revenue
- B. Product quantity
- C. Opportunity amount
- D. Quota amount
Answer: C,D
NEW QUESTION 254
In record producers, you can map a variable to encrypted fields.
- A. True
- B. False
Answer: A
NEW QUESTION 255
Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?
- A. When the state changes to Implement, the field is populated automatically.
- B. When the state changes to Assess, the field is populated automatically.
- C. When the state changes to New, the field is populated automatically.
- D. This is a required field and the user must set the field manually.
Answer: A
Explanation:
Explanation
The "Change Request State Model" script include is used to automatically populated the Actual Start Date field when the state changes to Implement.
NEW QUESTION 256
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Tested Material Used To CIS-ITSM: https://guidetorrent.passcollection.com/CIS-ITSM-valid-vce-dumps.html
