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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya IP Office Platform Overview | - Positioning of Avaya IP Office
|
| Topic 2: Unified Communications and Mobility | - Collaboration Features
|
| Topic 3: Customer Requirements Analysis | - Solution Recommendation
|
| Topic 4: IP Office Editions and Deployment Models | - Deployment Scenarios
|
| Topic 5: Support and Services | - IP Office Support Services
|
| Topic 6: Platform Architecture and Infrastructure | - Resiliency and Scalability
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)
- A. Avaya IX TM Spaces
- B. Avaya Contact Center Select
- C. Avaya IX TM Contact Center
- D. Avaya IX TM Meetings
- E. Avaya IX TM Workforce Engagement Select
Correct Answer: B,E 🗳️
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 1 hour
- B. 1 week
- C. 1 day
- D. Less than 4 hour
Correct Answer: C 🗳️
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Grow my business
- B. Meet the UC needs of road warrior employees
- C. Add secure mobility features
- D. Improve the customer experience
- E. Increase profitability
Correct Answer: A,E 🗳️
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
- B. Offers only simple inbound voice call routing and reporting
- C. Supports the distribution of on-premise and remote agents and supervisors
- D. Is built for Avaya IX TM Workforce Engagement Select
- E. Provides rapid deployment targets
Correct Answer: C,D,E 🗳️
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