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EXIN ITIL 4 Foundation Sample Questions:

1. What is a cause, or potential cause, of one or more incidents?

A) A problem
B) A configuration item
C) An incident
D) A workaround

2. Which statement about a 'continual improvement register (CIR)' is TRUE?

A) Used to track and manage improvement ideas from identification through to final action
B) Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
C) Used to help plan changes, assist in communication, avoid conflicts, and assign resources
D) Used to select the right method, model or technique for identifying improvements

3. Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A) Change control
B) Deployment management
C) Service configuration management
D) Release management

4. What term is used to describe whether a service will meet availability, capacity and security requirements?

A) Outcomes
B) Warranty
C) Utility
D) Value

5. Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

A) a dedicated team
B) a formal process
C) a value chain activity
D) detailed procedures

Solutions: