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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A) Incident management
B) Change control
C) Information security management
D) Monitoring and event management

2. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A) Retail customer view
B) Supporting services view
C) Wholesale customer view
D) Service-based SLA view

3. When should a full risk assessment and authorization be carried out for a standard change?

A) When the procedure for the standard change is created
B) When an emergency change is requested
C) At least once a year
D) Each time the standard change is implemented

4. Which service transition process provides guidance about converting data into information?

A) Knowledge management
B) Service asset and configuration management
C) Change evaluation
D) Service validation and testing

5. When should the effectiveness of a problem workaround be assessed?

A) Whenever the problem is prioritized
B) Whenever the problem is resolved
C) Whenever the workaround is used
D) Whenever the workaround becomes a known error

Solutions: