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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and socialization process
B) Personal background of key employees and selection process
C) Actions of top management and socialization process
D) Actions of top management and employee education level

2. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?

A) Personality and behavior are based solely on environmental factors.
B) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
C) Environment is the single element in determining an individual's behavior.
D) Studies demonstrate that environment influences behavior but has no influence on personality.

3. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group roles
C) Group conformity
D) Group status

4. How can an organization transmit its culture to its employees?

A) By influencing the balance of cultural backgrounds of employees
B) By creating and repeating ritualistic activities
C) By studying employee gripes and complaints
D) By requiring employees to memorize the mission statement

5. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Compromising
C) Problem solving
D) Smoothing

Solutions: