Specialist ACSS Small and Medium Enterprise (SME) Communications Exam questions
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting | 15% | - Fault Isolation and Log Analysis - Application and Service Recovery - Common Voice and Connectivity Issues |
| Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
| Installation and Configuration | 25% | - User, Extension and Trunk Setup - IP Office Server and Software Installation - System Configuration and Licensing |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya Aura SME Solution Components - Avaya IP Office Platform Overview |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics - Security and Access Management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 6U
- B. 8U
- C. 2U
- D. 12U
Correct Answer: A 🗳️
For what is the "Primary Trans. IP Address" on LAN2 used?
- A. A backup destination IP Address in case the main address is not accessible.
- B. Assign more than one IP address to the interface.
- C. Define the default gateway to the interface.
- D. Forward incoming IP packets without a service or session to the address if defined.
Correct Answer: D 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.729(a) for the IP phones
- B. G.711 for the SIP trunk and G.729(a) for the IP phones
- C. G.729(a) for the SIP trunk and G.711 for the IP phones
- D. G.711 for the SIP trunk and G.711 for the IP phones
Correct Answer: D 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. Collective groups are not supported for CCR.
- B. CCR must pull data from the highest numbered group of which the agent is a member.
- C. All agents in a CCR group need to have the same set type.
- D. Queuing groups are not supported for CCR.
- E. The agents monitored by CCR can only be in one group.
Correct Answer: A 🗳️
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. IP Office Preferred Edition
- B. VM Pro ScanSoft TTS
- C. Voicemail Pro VB Script License
- D. IP Office Ultimate Edition
- E. IP Office Essential Edition
Correct Answer: A 🗳️
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