[Feb 14, 2022] Lesson Brilliant PDF for the GCP-GC-REP Tests Free Updated Today
Get New 2022 Valid Practice Genesys Certified Professional GCP-GC-REP Q&A - Testing Engine
Genesys GCP-GC-REP Exam Syllabus Topics:
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NEW QUESTION 13
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. True
- B. False
Answer: A
NEW QUESTION 14
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
- A. Resource Center
- B. CIC Data Dictionary
- C. Google
- D. Contact Center User Manual
Answer: A
NEW QUESTION 15
Which definition matches the performance and activity views for Queues?
- A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- C. Used to monitor real-time contact center metrics.
- D. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
- E. Used to view historical data only.
Answer: B
NEW QUESTION 16
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Run reports during peak hours.
- B. Adjust report parameters so that report includes fewer agents, queues, and interactions.
- C. Ask every team member to run and save a copy of the report.
- D. Review and ensure the usage of scheduled reports.
Answer: A,D
NEW QUESTION 17
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
- A. Interaction Details reports
- B. Agent Metrics reports
- C. Queue Metrics reports
- D. Queue Wrap-up reports
Answer: C
NEW QUESTION 18
How is Service Level calculated by default?
- A. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
- B. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
- C. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
- D. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
Answer: D
NEW QUESTION 19
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Away
- B. Break
- C. Busy
- D. Available
Answer: B
NEW QUESTION 20
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
- A. Agents Schedule Detail
- B. Agents Wrap-Up Detail
- C. Agents Wrap-Up Interval Detail
- D. Agents Interactions Detail
Answer: B
NEW QUESTION 21
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud Admin
- B. Genesys Cloud Supervisor
- C. Genesys Cloud User
- D. Genesys Cloud Reporting
Answer: D
NEW QUESTION 22
After the report gets deleted, you can download it from the archived list.
- A. False
- B. True
Answer: A
NEW QUESTION 23
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 24
What is the time interval for tracking metrics in Genesys Cloud?
- A. 10 mins
- B. 40 mins
- C. 30 mins
- D. 20 mins
Answer: C
NEW QUESTION 25
How is an Incoming Call represented in reports?
- A. Incoming
- B. Inbound
- C. Offered
- D. Calls Received
Answer: B
NEW QUESTION 26
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
- A. 14 days
- B. 30 days
- C. 7 days
- D. 90 days
Answer: A
NEW QUESTION 27
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