Oct-2024 Free Salesforce CRT-251 Exam Question Practice Exams
Ace CRT-251 Certification with 309 Actual Questions
The CRT-251 exam is intended for professionals who work as sales or marketing consultants, sales managers, sales operations managers, or business analysts. To pass the exam, candidates must demonstrate their proficiency in Salesforce Sales Cloud configuration, customization, and management. CRT-251 exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. CRT-251 exam is available in English and costs $200 per attempt. Passing CRT-251 exam is a great way to demonstrate your expertise in Salesforce Sales Cloud and enhance your career prospects in the Salesforce ecosystem.
NEW QUESTION # 171
A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence, supporting a customer base throughout the world.
Which approach should the consultant recommend for setting up an account hierarchy structure?
- A. Location-specific account structure without account hierarchies
- B. Global account structure with one global account and all contacts and opportunities linked
- C. Location-specific account structure with account hierarchies
- D. Global account structure without account hierarchies
Answer: A
NEW QUESTION # 172
A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers
- A. Communicating the training plan well in advance of training start date
- B. Developing only a standardized, global training curriculum for all users
- C. Customizing the training curriculum for each specific region
- D. Employing realistic training data in the corporate standard currency
Answer: A,C
NEW QUESTION # 173
Cloud Kicks needs to migrate data Into Salesforce and Is considering using Data Loader.
What are two capabilities of this migration tool?
Choose 2 answers
- A. Prevents importing duplicate records
- B. Exports field history data
- C. Imports more than 100 fields per record
- D. Extracts organization and configuration metadata
- E. Runs one-time or scheduled data loads
Answer: B,E
NEW QUESTION # 174
The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.
What should the consultant recommend to the project manager?
- A. Write a solution design and get sign-off so the build phase can start.
- B. Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
- C. Setup a requirements workshop and get sign-off.
- D. Revisit the communication plan and set up more frequent touch points with the customer.
Answer: D
Explanation:
A communication plan is a document that outlines the objectives, methods, frequency, and stakeholders of project communication. It is essential for ensuring that everyone involved in the project is on the same page and aware of their roles and responsibilities. If the sales team at Cloud Kicks has been missing deadlines and meetings, it may indicate that there is a lack of communication or alignment between them and the customer.
Therefore, the consultant should recommend revisiting the communication plan and setting up more frequent touch points with the customer to monitor progress, address issues, and manage expectations.
NEW QUESTION # 175
Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.
Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers
- A. Enable Big Deal Alerts
- B. Enable mobile alerts for Einstein Engagement.
- C. Enable Chatter feed tracking on Opportunities.
- D. Enable the Chatter feed on similar Opportunities.
- E. Allow global team selling on Accounts.
Answer: A,D
NEW QUESTION # 176
Cloud Kicks (CK) frequently works with contractors for marketing focus groups.
These contractors change companies often, and CK wants to retain its company history through Accounts.
What should the consultant recommend?
- A. Use a junction object to represent the previous companies
- B. Use Account Teams associated with the previous companies.
- C. Implement the Contacts to Multiple Accounts feature.
- D. Implement Person Accounts to represent the relationship.
Answer: C
Explanation:
Explanation
To retain the company history of contractors who change companies often, the consultant should recommend implementing the Contacts to Multiple Accounts feature. This feature allows a contact to be related to multiple accounts without creating duplicate records. This way, CK can track the relationship between a contractor and all the companies they have worked with. The consultant can also create a custom role field on the account contact relationship object to indicate the role of the contractor at each company.
NEW QUESTION # 177
A consultant needs to migrate data in Sales cloud and is considering using Data Loader. What are two capabilities of the migration tool? Choose 2 answers
- A. Extract organization and configuration data
- B. Prevent importing duplicate records
- C. Run one-time or schedule data loads
- D. Export filed history data
Answer: C,D
NEW QUESTION # 178
Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.
Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?
- A. Field Usage
- B. Record Count
- C. User Adoption
Answer: A
Explanation:
To measure core Sales Cloud data completeness, the consultant should recommend using Field Usage as a common metric. Field Usage metrics help track how often key fields are populated in records, providing insights into data completeness and quality. This metric helps sales management ensure that essential information is being captured consistently across records, which is crucial for accurate reporting and analysis.
NEW QUESTION # 179
Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation.
CK has Roll-up Summary fields on the Account and Opportunity.
What should CK consider when enabling Advanced Currency Management in its Salesforce org?
- A. Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.
- B. Account Roll-up Summary fields will update from the Opportunity object.
- C. Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.
- D. Account cross-object formulas always use the dynamic conversion rate for currency conversion.
Answer: B
Explanation:
* Account Roll-up Summary fields will update from the Opportunity object is something that Cloud Kicks should consider when enabling Advanced Currency Management in its Salesforce org. A Roll-up Summary field is a field that calculates values from related records, such as count, sum, min, max, etc.
Advanced Currency Management is a feature that allows users to enable dated exchange rates and track historical exchange rates in Salesforce. By enabling Advanced Currency Management, Cloud Kicks can use dated exchange rates to convert currency amounts based on specific dates or ranges of dates. When using dated exchange rates, Account Roll-up Summary fields will update from the Opportunity object based on the close date of the opportunities, regardless of whether the opportunities are open or closed.
NEW QUESTION # 180
Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.
What should a consultant recommend to yield better search results?
- A. Add LIKE keyword next to contact's full name in the search window.
- B. Use quotation marks operator around contact's first and last name.
- C. Use parentheses operator to limit search to the Contacts object.
- D. Add company name next to contacts full name in the search window.
Answer: D
NEW QUESTION # 181
Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce.
Which two actions should the consultant recommend?
Choose 2 answers
- A. Implement Inbox to sync Outlook or Gmail calender events.
- B. Log emails with records in Salesforce from Outlook or Gmail.
Answer: A,B
NEW QUESTION # 182
The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.
The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?
- A. Person Accounts can be merged with any type of Account
- B. Person Accounts can be merged with other Person Accounts.
- C. Person Accounts with a redundant relationship can be merged using matching rules.
- D. Person Accounts can be merged with contact records.
Answer: B
NEW QUESTION # 183
Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy?
Choose 3 answers
- A. Configure Forecast Quotas.
- B. Insert Quotas using API.
- C. Assign Quotas to a forecast period.
- D. Add/update Quotas using Data Loader.
- E. Add/update Quotas using the Data Import Wizard.
Answer: B,C,D
NEW QUESTION # 184
Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.
How should a consultant meet the requirement?
- A. Create a custom formula held on Opportunity to capture the win ratio for Opportunities.
- B. Build a custom report on Opportunity with custom summary formulas to show win/loss ratio.
- C. Build a custom lightning component to show the win ratio based on won Opportunities.
- D. Ensure that all managers have access to the standard Win/Loss report.
Answer: B
NEW QUESTION # 185
Sales director at Northern Trail Outfitters (NTO) cannot see or update their teams forecasts. Sales representatives are constant asked to provide the directors with their updated forecast information. Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers
- A. Enable override forecast permissions in the Manager's profile.
- B. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- C. Create a forecast hierarchy and assign managers to the forecast manager role.
- D. Create a forecast Chatter groups where sales representatives can post and share their forecasts.
Answer: C
NEW QUESTION # 186
Universal Containers is growing its international business. Domestic account executives believe that the standard price book has become difficult to use because there are too many records reflecting different currencies and country-specific product variations.
What should the consultant recommend to improve usability for account executives?
- A. Create product families to enable users to filter by continent and country.
- B. Update the product naming conventions to include the currency in the product name.
- C. Use custom price books for domestic and international customers.
- D. Use separate product catalogs for domestic and international customers.
Answer: C
Explanation:
Using custom price books for domestic and international customers is the best way to improve usability for account executives who find the standard price book difficult to use because of different currencies and country-specific product variations. A price book is a list of products and their prices that account executives can use when creating opportunities. A custom price book is a price book that can be created and customized by users based on their needs and preferences. By using custom price books for domestic and international customers, account executives can easily select the appropriate price book for each opportunity based on the customer's location, currency, and product requirements.
NEW QUESTION # 187
Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.
What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?
- A. Designate a default account as the Contact's primary account.
- B. Create a junction object to link Accounts and Contacts.
- C. Add account relationships from the Contact record.
Answer: A
Explanation:
When enabling the Set Up Contacts to Multiple Accounts feature, it is essential to designate a default account as the Contact's primary account. This ensures that the primary relationship is clear, while still allowing the Contact to be associated with multiple accounts. Salesforce supports this feature natively, which eliminates the need for creating a custom junction object. By designating a primary account, you ensure data consistency and clarity in reporting and account management.
NEW QUESTION # 188
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?
- A. Change the opportunity owner to the public group.
- B. Add the public group to an opportunity queue.
- C. Manually share the record with the public group.
- D. Add the public group to the opportunity team.
Answer: C
NEW QUESTION # 189
Which prerequisite should the consultant consider before enabling Opportunity Splits?
- A. Ensure open opportunities are owned by active users.
- B. Enable Opportunity Teams and confirm the owner is a team member.
- C. Add customized split types to opportunities.
Answer: B
Explanation:
Before enabling Opportunity Splits, it is essential to ensure that Opportunity Teams are enabled and that the opportunity owner is a team member. Opportunity Splits rely on the Opportunity Teams feature to function correctly, as splits are allocated among team members. Ensuring that the opportunity owner is part of the team guarantees that the splits are appropriately assigned and managed. This prerequisite is critical to setting up and using Opportunity Splits effectively.
NEW QUESTION # 190
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think the* territories are too dense to cover adequately. Leadership has decided to modify the existing safes territories and hire additional staff to make the account allocations more manageable. So the states win change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected m Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?
- A. Run the updated assignment rules in Planning State and view the accounts on the territory detail page.
- B. Install the Territory Management Reporting Pack from the AppExchange.
- C. Use Tableau to geocode account addresses and display on a territory map.
- D. Use Data Loader to export the accounts and make updates in Google Sheets.
Answer: A
Explanation:
Running the updated assignment rules in Planning State and viewing the accounts on the territory detail page is the best way to show sales operations what the data will look like after changing the territories. Assignment rules are rules that determine how accounts are assigned to territories based on criteria such as account fields, address fields, etc. Planning State is a mode of Territory Management that allows users to preview how changes to territories or assignment rules will affect account assignments before activating them. The territory detail page is a page that shows information about a specific territory, such as name, description, users, accounts, etc.
By running the updated assignment rules in Planning State, sales operations can see how accounts will be reassigned to new territories based on the ZIP codes. By viewing the accounts on the territory detail page, sales operations can verify the accuracy of the account assignments and make any adjustments if needed.
NEW QUESTION # 191
Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
- A. Create an Action.
- B. Create a Visualforce page.
- C. Create a custom object tab.
- D. Create a related list button.
Answer: C
NEW QUESTION # 192
The Universal Containers management team wants to help sales reps determine the nght time to contact prospects.
What should the consultant recommend to meet the requirement?
- A. Create a formula field to determine the prospects time zone.
- B. Implement Sales Dialer and begin cold calling leads to request availability.
- C. Configure Einstein Lead Scoring to determine the best time to make contact.
- D. Enable Email Tracking with reporting and activity timeline.
Answer: D
NEW QUESTION # 193
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