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SAP C_C4H510_21 certification exam is designed for individuals who want to prove their expertise in SAP Service Cloud 2111. SAP Service Cloud is a cloud-based customer service and support solution that helps businesses to streamline their customer service operations. Certified Application Associate – SAP Service Cloud 2111 certification exam is suitable for those who have a deep understanding of service processes, service management, and service analytics.
NEW QUESTION # 63
How can you restrict access to Product View?
- A. Territories
- B. Service Unit of Employee
- C. Employee
- D. Sales Data of Employee
Answer: D
NEW QUESTION # 64
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
- A. Service contract
- B. Operating hours
- C. Working calendar
- D. Maintenance plan
Answer: B,C
NEW QUESTION # 65
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Scoping attribute set
- B. Maintenance measurement and readings
- C. Maintenance plan
- D. Set up deals
Answer: B,C
NEW QUESTION # 66
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When data volume is low
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: B
NEW QUESTION # 67
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. Internal mashups
- C. HTML mashups
- D. URL mashups
Answer: A,C
NEW QUESTION # 68
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Service request
- B. Maintenance plan
- C. Contracts
- D. Customer
Answer: C,D
NEW QUESTION # 69
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Knowledge Base fine -tuning activity
- B. Broadcast
- C. Solution finder
- D. Feed
Answer: D
NEW QUESTION # 70
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the access rights to edit.
- B. Set the read access to restricted.
- C. Set the read and write access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION # 71
Which of the following applies to time recording? Note: There are 3 correct answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. You can activate Microsoft Outlook integration for time recording.
- D. Time recording can be done online or in offline mode.
- E. Time sheets can be submitted for approval.
Answer: B,D,E
NEW QUESTION # 72
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C
Explanation:
implemented.
NEW QUESTION # 73
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Send an e-mail to SAP Cloud Support.
- B. Document an influencer story.
- C. Create an incident.
- D. Report a ticket.
Answer: C
NEW QUESTION # 74
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Ticket ID
- B. Ticket Type
- C. Service Category
- D. Priority
- E. Installed Base
Answer: B,C,D
NEW QUESTION # 75
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Registered product
- B. Service contract
- C. Installed base
- D. Service warranty
Answer: A
NEW QUESTION # 76
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Process category
- B. Maintenance category
- C. Incident category
- D. Warranty category
- E. Cause category
Answer: A,C,E
NEW QUESTION # 77
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Determining fine-tuning settings
- B. Determining service level assignments
- C. Controlling responsibility
- D. Controlling validity of the service catalog
- E. Reporting
Answer: B,D,E
NEW QUESTION # 78
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Workflow rules
- B. Code list restriction
- C. Adaptation
- D. Mashup
Answer: C
NEW QUESTION # 79
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Interactive dashboards
- C. Inner join data sources
- D. Custom reports
- E. Standard reports
Answer: B,D,E
NEW QUESTION # 80
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Select the relevant scoping question.
- B. Maintain the fine-tuning activity for contracts.
- C. Create a workflow rule.
- D. Maintain the fine-tuning activity for date profiles.
Answer: C
NEW QUESTION # 81
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To pass the SAP C_C4H510_21 Exam, candidates must have a solid understanding of the SAP Service Cloud solution and its capabilities. They must also have experience working with SAP Service Cloud and be able to apply their knowledge to real-world scenarios. C-C4H510-21 exam consists of 80 multiple-choice questions that must be answered within 180 minutes. Candidates who pass the SAP C_C4H510_21 Exam will earn the Certified Application Associate - SAP Service Cloud 2111 certification, which validates their ability to work effectively with the SAP Service Cloud solution.
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