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Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Monitoring | - Contact center reporting tools - Performance metrics and KPIs |
| Avaya Aura Contact Center Architecture | - System components and deployment models - Core integration with Avaya Aura platform |
| Maintenance and System Administration | - Configuration management and backups - User and queue administration |
| Integration and Protocols | - SIP and telephony integration - CRM and external system integration |
| Call Flow and Routing | - Skill-based routing configuration - Contact routing logic and scripts |
| Troubleshooting Methodologies | - Log analysis and system monitoring - Fault isolation and diagnostic tools |






