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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Set up the server, Including VM settings, NICs and disks
B) Verify the server using the SR validation
C) Install WFO software and any required hotfixes
D) Configure the recorder server roles

2. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It monitors the call buffer to ensure that there is enough free space to.
B) It deletes the oldest recordings from the drive to make free space for the new recordings
C) It removes all the data associated with a recording file when necessary.
D) It is used to define and configure disk partitions used for storing.

3. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) In case of multiple servers, it is just one XML license file.
B) It provides Access to veinte.com/wfo to activate the license.
C) It requires both the License Reference number (LRN) and license registration key
D) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
E) The license site requires the license registration key and Avaya Purchase Order (APO) number

4. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\centralApp\Summary
B) \logs\centralContact\Summary
C) \logs\CommonDB\Summary
D) \logs\centralDWH\Summary

5. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) Screen Recorder
B) IP Recorder
C) RTP Proxy
D) Replay role
E) Recorder Integration Service

Solutions: