Specialist Implementing Cisco Collaboration Cloud Customer Experience Exam questions
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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital channel troubleshooting - Digital contact routing configuration |
| Topic 2: Tenant Configuration and Reporting | 30% | - Agent and supervisor desktop setup - Reporting dashboards and visualizations - User and team configuration - Call recording configuration - Network requirements for Webex Contact Center |
| Topic 3: Telephony and Call Routing | 30% | - Inbound and outbound telephony settings - Voice channel troubleshooting - Voice call routing components configuration - Webex Contact Center telephony architecture options - Telephony integration configuration |
| Topic 4: Advanced Features and AI | 25% | - Third-party integrations and APIs - Advanced workflow design - Analytics and optimization - AI-powered routing and automation |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
- A. There is no or invalid Text-to-Speech Message.
- B. There is a codec mismatch.
- C. The audio file is missing.
- D. Cisco Cloud Text to Speech engine is unavailable.
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?
- A. Delayed voicemail synchronization
- B. Incorrect call detail records
- C. Failed LDAP authentication
- D. One-way audio and choppy media
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)
- A. Tag recordings with descriptive keywords.
- B. Search for specific agent interactions with the customer.
- C. Perform Retention Policy management.
- D. Filter the list of recordings based on set criteria.
- E. Delete recordings permanently.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
- A.

- B.

- C.

- D.

Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?
- A. Desktop Profile
- B. Desktop Layout
- C. Site
- D. Skill Profile
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).






