EXIN ITIL 4 Foundation : ITILFNDv4

ITILFNDv4 pass collection

Exam Code: ITILFNDv4

Exam Name: ITIL 4 Foundation

Updated: Nov 11, 2026

Q & A: 376 Questions and Answers

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the activities of the service value chain- Obtain/Build
- Plan
- Design & Transition
- Engage
- Improve
- Deliver & Support
Topic 2: Understand the purpose and components of the ITIL service value system- Guiding Principles
- Practices
- Service Value Chain
- Continual Improvement
- Governance
Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Start where you are
- Optimize and automate
- Think and work holistically
- Progress iteratively with feedback
- Collaborate and promote visibility
- Keep it simple and practical
- Focus on value
Topic 4: Understand the four dimensions of service management- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
- Information and Technology
Topic 5: Know the purpose and key terms of 15 ITIL practices- Deployment Management
- Service Desk
- Continual Improvement
- IT Asset Management
- Relationship Management
- Release Management
- Service Level Management
- Incident Management
- Change Control
- Service Configuration Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
- Supplier Management
- Information Security Management
Topic 6: Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services

EXIN ITIL 4 Foundation Sample Questions:

Question #1

Which term could be used to refer to a single person who has independently subscribed to a service?

  • A. Service provider
  • B. Organization
  • C. Service desk
  • D. Supplier
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

What can be used to determine if a service is 'fit for purpose'?

  • A. Outcome
  • B. Warranty
  • C. Utility
  • D. Availability
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

  • A. Continual improvement
  • B. Incident management
  • C. Change enablement
  • D. Service request management
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

What are guiding principles?

  • A. A set of specialized organizational capabilities for enabling value for customers
  • B. Recommendations that help an organization when adopting a service management approach
  • C. A set of interconnected activities that help an organization deliver a valuable service
  • D. A description of one or more services that help address the needs of a target consumer group
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

In service relationships, what is a benefit of identifying consumer roles?

  • A. It enables a common definition of value
  • B. It provides shared service expectations
  • C. It removes constraints from the customer
  • D. It enables effective stakeholder management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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