Microsoft NAV 2009 Service Management : MB7-848

MB7-848 pass collection

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Nov 10, 2026

Q & A: 50 Questions and Answers

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About Microsoft NAV 2009 Service Management : MB7-848 Exam

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Microsoft MB7-848 Exam Syllabus Topics:

SectionObjectives
Topic 1: Resource and Skill Management- Resource planning
  • 1. Assign skill codes to resources
  • 2. Assign skill codes to service items
Topic 2: Service Contracts and Pricing- Contracts and warranties
  • 1. Service contract discounts
  • 2. Service pricing and costing
  • 3. Warranty discounts
Topic 3: Repair and Service Processing- Repair workflow
  • 1. Repair status management
  • 2. Service order status handling
  • 3. Spare parts and partial service processing
Topic 4: Service Orders and Quotes- Service quotes
  • 1. Convert service quotes to service orders
  • 2. Manage service order lifecycle
Topic 5: Service Item Management- Service items
  • 1. Create service items from sales processes
  • 2. Create and maintain service item records
  • 3. Manage service item locations and storage

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