Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Revision Control Ability to Use and Configure Revision Control

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Meter Reading Ability to read meters and maintain readings for future reference

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Case Management Ability to Configure Case Management Functionality

• To Do Ability to Manage and Configure To Do Functionality

• Bundling Use Bundling capabilities to Configure Business Process

• Business Object Business Rules Ability to use Business Object Rules

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Business Services Ability to Manage and Configure Business Services

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Service Scripts Knowledge to configure Service Scripts

• Business Object Elements Knowledge to use and configure Business Object Elements

• Financial Transactions Ability to manage Financial Transactions

• Business Object Options Ability to use various options with Business Objects

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

The candidate needs to go through and be proficient in every topic.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

• Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
• Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

Exam Preparation

Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics

• Oracle Utilities Customer Care and Billing Fundamentals Bootcamp
• Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

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