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PRAXIS Business-Education-Content-Knowledge-5101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Law and International Business	10%	- Business law and global business 1. Contract law and consumer law 2. International trade and business environments
Topic 2: Marketing and Management	10%	- Marketing principles and management functions 1. Marketing mix and strategies 2. Human resource and management principles
Topic 3: Communication and Career Development	15%	- Business communication and career readiness 1. Career research and employment preparation 2. Written and oral communication
Topic 4: Information Technology	15%	- Business technology systems 1. IT concepts and operations 2. Office applications and data systems
Topic 5: Accounting and Finance	15%	- Financial accounting principles and processes 1. Business and personal finance concepts (credit, investments) 2. Accounting cycle and financial statements
Topic 6: Professional Business Education	10%	- Teaching and professional practice 1. Career and technical education standards 2. Pedagogy and instructional methods
Topic 7: Economics	10%	- Micro and macroeconomic fundamentals 1. Supply and demand 2. Economic systems and indicators
Topic 8: Entrepreneurship	10%	- Business formation and entrepreneurship 1. Business plans and ownership types 2. Opportunity identification and entrepreneurial traits

PRAXIS Praxis Business Education: Content Knowledge (5101)Exam Sample Questions:

Question #1

Which of the following is the most effective way for a company to address a service recovery problem?

A. Providing the customer with compensation for the problem, no matter the cost
B. Having only customer service employees deal directly with the customer to solve the problem
C. Involving the customer, managers, and frontline employees to address and fix the problem
D. Offering the customer an apology for the problem, and then assuming the issue has been resolved

Answer: C