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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can create a ticket directly from SAP JAM
C) They can attach Knowledge Base articles to tickets
D) They can view Knowledge Base group updates in the Feed pane

2. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Hotmail
B) Google Maps
C) SAP Jam
D) Mind touch

3. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Automatically using a background job
B) Manually using the Trigger Manual Run option
C) Automatically using a MDRO
D) Automatically using a scheduled workflow

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Organizational unit
B) Employee
C) Business user
D) Business role

5. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Approval process
B) Code list restriction
C) Business configuration
D) Business role
E) Work center view

Solutions: