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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) The warranty is void on the optional part once installed.
B) It maintains its 90-day warranty.
C) It maintains its one-year warranty.
D) It assumes the remainder of the notebook's warranty.

2. What is the correct way to back-up the BIOS on HP desktops and workstations?

A) Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive.
B) Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process.
C) Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.
D) Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette.

3. What must you remember when servicing the flush glass displays on an HP notebook?

A) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
B) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
C) The webcam module might contain an HP nightlight, and you must order the correct part number
D) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.

4. How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)

A) Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
B) Follow the steps to clear the CMOS password. This also resets the system password.
C) Replace the system board, or escalate to HP Support.
D) Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
E) Flash the BIOS to upgrade it to the latest version. This also resets the system password.

5. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter cannot be used on SCSI drives.
B) Disk defragmenter should not be used on solid-state drives (SSD).
C) Disk defragmenter cannot be used with drives in RAID configuration.
D) Disk defragmenter does not increase the responsiveness of the operating system.
E) Disk defragmenter should be the only program running while the disk is defragmenting.

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