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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Onsite HP Care Pack Service
B) Asset Tagging HP Care Pack Service
C) Travel HP Care Pack Service
D) Offsite HP Care Pack Service
E) PC Tracking and Recovery HP Care Pack Service

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs to be able to add or remove devices from the same service engagement.
B) A customer has a high volume of sensitive data to protect.
C) A customer has established security policies and procedures.
D) A customer needs an onsite technician to support the hardware fleet.
E) A customer is concerned about potential security breaches by irresponsible employees.
F) A customer requires project management to deploy personal systems.

3. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Attach Widget
B) HP MySalesGuide
C) HP Support Center
D) HP Care Pack Central

4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Aftermarket Channel Facilitation Program
B) HP Channel Services Network
C) Services360 Pro
D) HP Contractual Services

5. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Upgrading with HP Contract
B) HP Post-Warranty Care Pack
C) Hardware Refresh
D) Purchasing an extended warranty

Solutions: